Purchasing information

Never placed an order with HMS?

Kindly fill in the form below to let us smoothly process your order. Thank you!

General Details

* Required Fields

* Legal company/organisation name

* VAT number (if not registered for VAT, any other official company/organisation number)

* Phone (switchboard)

* E-mail address (general enquiries)

Your contact at HMS Networks (if known)

Postal Address (National HQ)

* Address Line1

Address Line2

* Post Code (ZIP)

* Country

* City/Town

State/Province/Region

Visiting Address (National HQ)

Address Line 1

Address Line 2

Post Code (ZIP)

City/Town

Contact Information

* Contact person for commercial dialog

* Phone Number

* E-mail Address

* Contact person for technical dialog

* Phone Number

* E-mail Address

Previous step

Order acknowledgement and invoicing

* E-mail address for order acknowledgements

* E-mail address for invoices (please avoid address of staff member)

* E-mail address for payment reminders (please avoid address of staff member)

Goods transportation details

Company/organisation name (if other previously stated legal company/organisation name)

* Delivery address line 1 (Main delivery address for goods; not a P.O. Box)

Delivery address line 2 (Main delivery address for goods; not a P.O. Box)

* Postal Code (ZIP)

* Country

* City/Town

State/Province/Region

Optional – VAT-number of consignee/goods receiver

(applicable if goods are sent to other party than customer and within EU)

* Shipment terms - Incoterms 2020 (*CIP or FCA)

CIP (freight organised by HMS Networks and charged to customer through the invoice)

FCA (freight organised by HMS Networks and charged to customers freight forwarder account)

If FCA – please state your preferred freight forwarder and account number

Form completed by:

* Full name

I agree that HMS Networks handles the contact information provided in accordance with HMS's Privacy Policy

* I hereby give consent for HMS to process my data

Please tick the box to accept

How to place an order

Kindly send your order by Email (.pdf file format) to: [email protected]

In order to ensure smooth handling please include the following in your order:

HMS Networks item-/part number and quantity
Description of products and/or services ordered
Specific invoicing details such as “project number”, “product reference” or equivalent

Delivery and payment terms

Delivery is offered in accordance with ICC Incoterms 2020. Terms applicable are either CIP delivery address or FCA HMS Networks logistics centre. HMS Networks is offering favorable pricing for CIP-deliveries. Kindly ask us for further information.

For payment conditions, please contact your local HMS Networks representative.

General terms and conditions

HMS Networks general terms and conditions (GTC) are applicable unless anything else is agreed upon in writing by both parties. Please find HMS Networks GTC here.

Expand all

Purchasing FAQ - International

Q: When will I receive my order confirmation?
Orders will be confirmed between 24 and 48 hours of order submission. Orders of stocked items in lower volumes will be confirmed immediately while non-stocked items in higher quantities may require confirmation from the production planner. Please see “What are the lead times?” for more information.
Q: Can my order be shipped the same day of submitting my purchase order?
Orders received before 10 am CET can upon request and given that it is a stock item be shipped the same day.

Q: What are the lead times?

This is the HMS Standard Lead Time:

Anybus Embedded	Volume	Lead time
Stock Item (Selected high runners)	1-20	1 working day
Non-Stock Items (Remaining Article Numbers)	1-30	20 working days
Anybus Gateways	Volume	Lead time
Stock Item (Selected high runners)	1-10	1 working day
Stock Item (Selected high runners)	11-30	10 working days
Non-Stock Items (Remaining Article Numbers)	1-2	2 working days
	3-10	10 working days
	11-50	20 working days
Remote Management	Volume	Lead time
Standard item	1-10	1 working day
IXXAT	Volume	Lead time
Standard Item	1-10	1 working day
Non-Stock Items (Remaining Article Numbers)	1-10	20 working days
Intesis	Volume	Lead time
Stock item (Selected high runners)	1-20	1 working day
Non-Stock Items (Remaining Article Numbers)	1-15	20 working days

!On top of this you need to add the transportation time.

For information if your product is a stock- or a non-stock item please send an email to: [email protected].

Q: How much is the freight cost?

CIP, Incoterms 2020:

With this freight term, HMS Networks delivers goods to your chosen delivery address through our freight forwarding agreements. The goods is also insured through HMS Networks to the point of delivery/unloading.

HMS Networks charges for the service based on weight and on how urgently the goods shall be delivered. Charges are being added to the invoice and the following options are offered to our customers:

Express service: 1-3 business days (Worldwide)

Economy service: 3-6 business days (EU/EES only)

Economy service: 1-3 business days (Sweden only)

For further information or special conditions, please get in touch with your HMS Networks business partner.
Q: Paying in EUR

Bank Details:
BANKERS: SEB
BANK ACCOUNT: 69100004
BIC: ESSEDEFF
IBAN: DE10 5122 0200 0069 1000 04
ORG NO: 556529-9251
VAT: SE556529925101
EORI: SE5565299251
Company Address:

HMS Industrial Networks AB
Box 4126, 300 04 HALMSTAD, Sweden

Please pay our invoices with bank transfer to:
SEB AG, Frankfurt AM Main, Germany
IBAN number: DE10 5122 0200 0069 1000 04 (this includes our accounts number)
BIC: ESSEDEFF
Q: Paying in SEK

Bank Details:
BANKERS: SEB
BANK ACCOUNT: 5154-10 001 29
SWIFT: ESSESESS
IBAN: SE86 5000 0000 0515 4100 0129
ORG NO: 556529-9251
BANKGIRO: 5012-5103
VAT: SE556529925101
Company Address:

HMS Industrial Networks AB
Box 4126, 300 04 HALMSTAD, Sweden

Please pay our invoices with bank transfer to:
SEB, Halmstad Sweden
IBAN number: SE86 5000 0000 0515 4100 0129 (this includes our accounts number)
Swift address: ESSESESS
Q: Paying in GBP

Bank Details:
BANKERS: SEB
BANK ACCOUNT: 61532009
Sort Code: 40-48-65
IBAN: GB96 ESSE 4048 6561 5320 09
BIC: ESSEGB2L
Company Address:
HMS Industrial Networks Ltd
The Venture Centre, Sir William Lyons Road
Warwick University Science Park
Coventry CV4 7EZ
UK

Please pay our invoices with bank transfer to:
SEB, 2 Cannon Street, London EC4M 6XX, UK
IBAN number: GB96 ESSE 4048 6561 5320 09 (this includes our accounts number)
BIC: ESSEGB2L

For check payments: Please send the check to HMS Industrial Networks AB, Box 4126, SE-300 04 Halmstad
Q: Can I pay with credit card?
HMS utilizes the right for Pre-payment for first time buyers and our invoices can be paid by credit card. Through the secure online credit card payment system "LinkPay" from Censeo, HMS allows you to pay for your invoice using a major credit card.
Q: What happens if I need to return a product?
Learn more about our return policy
Q: What is the warranty period for HMS products?
Learn more about our product repair services
Fill out a product return form to begin the warranty process

Purchasing information

Never placed an order with HMS?

General Details

* Required Fields

Postal Address (National HQ)

Visiting Address (National HQ)

Contact Information

Order acknowledgement and invoicing

Goods transportation details

Form completed by:

How to place an order

Delivery and payment terms

General terms and conditions

Purchasing FAQ - International

Bank Details:

Company Address:

Bank Details:

Company Address:

Bank Details:

Company Address:

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