“During the Pandemic, we’ve seen service costs significantly decreased by implementing the Ewon Cosy, especially during the commissioning process. Customers now assume commissioning can be done remotely.”
Egan significantly decreases service costs thanks to the Ewon Cosy
Egan Company based out of Champlin, Minnesota is a premier contractor and
single source trades provider that specializing in a multitude of skilled trades &
professional services, including process controls system integration. For example, IntelliBatch
is one of Egan's divisions centered around concrete batching solution.
It allows customers to support multiple mix
batches on multiple machine platforms with an easy to use interface.
Prior to using Ewon, troubleshooting would happen over the phone, occasionally through VPN and sometimes
travel to the site was necessary. Most customers do not
have a dedicated IT person or team at their facility. The
customers that do usually have VPN connectivity issues,
which cost an average of 4 hours of overhead time.
Easy-to-use remote access allows to focus on what's really
important
Having an easy-to-use remote access tool allowed service costs during troubleshooting and commissioning to be
lessened considerably. Instead of having multiple dedicated
controls engineers per machine, they can use a few senior
controls engineers for all North American installations,
significantly reducing labor costs.
The entire troubleshooting session now costs around 1 hour. Thanks to remote access, Egan optimized its costs and boosted its engineer productivity.
BENEFITS OF THE EWON COSY
- Up to 75% decrease in commissioning and troubleshooting costs
- Ability to focus on troubleshooting the equipment (not setting up the connection)
- Training engineers made easy : connect a Cosy to the machine & train junior engineer remotely